Once your order is processed, production of your personalized item begins immediately.
Cancellation Time Frame: If you wish to cancel your order, please notify us within 2 hours of placing it. Since each item is uniquely made for our customers and production starts promptly, we can offer cancellation within this time frame. After 2 hours, we can provide an exchange instead. To cancel your order, please contact our customer care team using the provided link.
Making Changes to Your Order: If you need to modify your order before it has been shipped, there’s no need to cancel and replace it. Simply contact us, and we will gladly assist you in making the desired changes.
Refund Process: If you are eligible for a refund, it will be issued to the account you used for your purchase. Please allow up to 7 business days for the refund to appear in your account. Refunds can only be processed within 30 days of delivery.
Kindly be aware that for customized products, refunds and returns are not applicable in the event of client errors. However, should any mistakes occur on our part, a full refund will be promptly issued.
Returns & Exchanges
Product Satisfaction: If you are not fully satisfied with your product, we are happy to offer an exchange within 180 days of purchase.
Exchange Procedure: Prior to sending your item for exchange, please inform us and provide a clear picture of the item. Once your original item is returned, we will proceed with the production of your new item. If the new item has a different value, we will issue either a money order or a refund, as appropriate.
Reporting a Damaged Item: If you believe the item you received is damaged or incomplete, please contact us immediately.
Contact Process: Visit our ‘Contact Us’ page, select ‘Inquire about received order,’ and choose the relevant category from the dropdown menu (e.g., My item is damaged, There is a mistake in my order/Something is missing). Attach a clear image of the damaged item and provide a description of the issue.
Claim Approval and Resolution: Once a customer care representative reviews and approves your claim based on the clear picture provided, you will be offered a free reorder if the item is within warranty.
Refund for Damaged Item: If you prefer a refund for a damaged item, you can return it within 30 days of delivery to receive a full refund.