You may cancel your order within 24 hours of purchase. To request a cancellation, please contact us at service@customanklets.com.

As all items are custom-made, we generally do not accept returns or offer refunds once production has begun.

However, we will gladly assist you if:

• You received a defective or damaged item
• There is an error in the customization that differs from your approved design

We want you to truly love your custom anklet. Within 1 year of delivery, we offer a one-time free exchange if:

• You are not satisfied with the final design
• The length is too long or too short
• The anklet feels uncomfortable when worn

• This applies to one exchange per order
• The replacement will be based on your updated preferences (design, size, or details)
• The original item may need to be returned before a replacement is issued

• Requests made after the 1-year period
• Multiple exchanges for the same order
• Intentional damage or misuse

We proudly provide a 5-year warranty for quality assurance. If your anklet experiences breakage or fading, we offer repair services to restore your piece.

• All products are made-to-order and personalized
• Slight variations may occur due to the handcrafted nature of the item
• Customers are responsible for providing accurate customization details and shipping information