How do I change my shipping address?

We kindly request that you contact us if you wish to change your address before your order has been shipped. We will do our best to accommodate your request and update the shipping address until the item is prepared for packaging. Once the package has been shipped, we regret to inform you that we are unable to make any changes to the shipping address. Your understanding in this matter is greatly appreciated.

How can I change an order after placing it?

We are more than happy to accommodate any changes to your order while it is still in production, and there will be no additional charges for these modifications. However, we kindly advise against making changes during popular national events and holidays to ensure that your order arrives on time. Your satisfaction is our priority, and we appreciate your understanding in this matter.

How do I change my inscription?

If you have recently completed your order but need to make changes to the product selection or personalization details, please don’t hesitate to reach out to our dedicated Customer Care Team.

We genuinely value your satisfaction and will gladly assist you in modifying your order without any additional charges, as long as it has not yet been shipped.

Please be aware that if your item has already been shipped, a restocking fee of 30% of the total item amount will be applicable.

Our goal is to provide you with the best possible service, and we appreciate your understanding regarding these policies. Feel free to contact our Customer Care Team for further assistance or clarification.

I paid for my order using PayPal and I didn’t see where to fill in my shipping address

If you made your purchase using PayPal, your jewelry will be shipped to the address associated with your PayPal account. If you wish to receive it at a different address, please contact us with your Order ID number and provide the new address details.

 

We can change your shipping address until your item has been sent for packaging. Once your personalized jewelry is being prepared for shipping, changes to the shipping address cannot be made.

 

We appreciate your cooperation and will do our best to accommodate your request.

How do I change the size/ length of my jewelry?

If your order is currently being produced and you wish to change the size of the chain, simply contact us with the correct chain length, and we will make the necessary adjustments for you. Your satisfaction is important to us, and we will do our best to accommodate your request, as long as it is still possible at this stage of production.

My address on my shipping confirmation is incorrect, what should I do?

We understand that excitement can sometimes lead to overlooking small details when placing an order. Don’t worry, we’ve got you covered!

If you happened to forget including an apartment number or made a slight typo in the address, there’s a good chance that the order will be returned to us. Once it is back in our hands, we can easily update the shipping address and resend it to you. To assist us in this process, please contact us with the following details:

  • Full name (including street, number, apartment number, or PO Box)
  • City
  • Postal code
  • Country

You can also use the tracking number provided to see if the package has been returned to us.

Occasionally, orders may get lost in the mail and do not find their way back to us. In such cases, please reach out to us, and we will do our utmost to provide assistance and resolve the situation. Your satisfaction is important to us, and we are here to help.

How do I add another item to my order?

We understand that you may have come across another captivating piece of jewelry on our site that you absolutely love. We totally get it!

To add the new item to your collection, you’ll need to place a separate order. However, there’s no need to worry about receiving multiple shipments. We can combine your orders into one shipment, ensuring that all your items arrive together.

To arrange the combination of your orders, please contact us. Kindly note that shipping both orders together may result in a slightly delayed estimated delivery time. However, we will make every effort to ensure a smooth and timely delivery of your combined order.

Your satisfaction is our priority, and we appreciate your understanding in this matter. Feel free to reach out to us with any further inquiries or requests.