What are CustomAnklets shipping options?

 We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.

Our most popular shipping methods worldwide include:

  • Standard- FREE
  • Express – Super fast shipping

Please note that time frames are stated in business days and do not include weekends.

For more information about local and international shipping as well as relevant shipping times during peak seasons, please click here.

Why didn't I get an order confirmation?

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order. Your Order ID Number is the best way to identify and track your order. If you cannot find your Order Confirmation, just drop us an email and we will send you a new one.

There are a few reasons why this might happen:

There may have been a typo in the email address you entered. (typos- we all make them!!).

The email may have been routed to your spam/junk/promotion folder.

o     Check these folders. You can also search for our email address service@lydiac32.sg-host.com and hopefully, it will show up in the results. 

o     Mark our email as ‘Not Spam’ in your email service.

Some orders get stopped before being confirmed, this could happen because of special characters in the inscription, special requests made by you, an error with the shipping address, or other such matters.

Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.

If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.

You can find out your Order Status here: Track My Order.

How to find a missing package that shows as delivered

Although it is rare, sometimes your tracking number will say “Delivered” before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

  • Check your shipping notification email to ensure your package was shipped to the correct destination
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else in the house accepted the delivery
  • Wait 36 hours — in rare cases, packages may say delivered up to 36 hours prior to arrival

Do you ship worldwide?

Yes! We ship to most countries all over the world.

We offer shipping to the following destinations:

Albania

Andorra

Argentina

Armenia

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Belarus

Belgium

Bosnia and Herzegovina

Brazil

Bulgaria

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark 

Dominican Republic 

Ecuador

El Salvador

Estonia

Finland 

France 

Georgia

Germany

Greece

Guatemala

 

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Italy

Jamaica 

Japan 

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malaysia

Malta

Mexico

Monaco

Montenegro

Netherlands

New Zealand

Norway

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Republic of Moldova

Romania

Russian Federation

San Marino

Saudi Arabia

Scotland – UK

Serbia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Taiwan

Thailand

Trinidad and Tobago

Turkey

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Venezuela

Vietnam

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

*Orders from outside the US may take up to 18 business days and contain taxes & duties.